Delivery & Return

Free delivery available on 1000s of products over $100. Choose a specific delivery date & time that suits you for an additional fee.

Delivery Options Overview

Tcareye offers ideal shipping methods for any requirement. Be it low priced through DHL/Standard Parcel Post, more quickly via DHL Express (Germany only) or UPS, or especially reliable and secure by a specifically trained freight forwarder. And in addition you can also pick up your order yourself at our Shop if you prefer. On this page you´ll find an overview of all available shipping methods.

1. Order the Product and Specify the Delivery Method

2. You Will Receive an Order Confirmation Message

3. Wait for Your Order to Arrive

4. Pick up Your Order at The Checkout Area

Small items

Standard delivery Get it in 3-5 working days

Orders over $100: All day delivery. Order anytime:

FREE

Orders under $100: All day delivery. Order anytime:

$5

Weekday time slot from 12noon - 5pm. Order by 9pm.

$10

Next day delivery Get it next day, 7 days a week

All day delivery. Order by 9pm.

$5

Weekday time slot from 12noon - 5pm. Order by 9pm.

$10

What do we mean by small? Less than 1 cubic meter.

Large items

Standard delivery Get it in 2 working days

All day Delivery from 7am - 8pm. Order anytime:

Fromu$20

Choose a time slot 7am - 11am, 9am - 1pm, 11am - 3pm, 1pm - 5pm. Order anytime:

From $35

Next day delivery it next day on weekdays

All day delivery from 7am - 8pm. Order by 7pm:

Fromu$30

Choose a time slot 7am - 11am, 9am - 1pm, 11am - 3pm, 1pm - 5pm. Order by 7pm:

From $45

The big stuff. Greater than 1 cubic meter.

Exchange or Return of Goods

If the product is of good quality, the buyer has the right to terminate the contract concluded at a distance within 14 days after its execution.

In order for the right to terminate the agreement to be preserved, the consumer needs to monitor the preservation of the products in their original state. If the device is destroyed, damaged or damaged through no fault of the customer, the customer is not deprived of the opportunity to terminate the contract. If the value has decreased due to unpacking the product or checking its functionality, this does not mean that the consumer cannot write a request for a refund.

The product is not accepted back if at least one of the components is missing:

  • fully equipped equipment;
  • a receipt proving the fact of purchase in the Tcareye online store;
  • warranty card;
  • an act with a description of the defect drawn up by the service department.

The money for the goods will be returned within the terms established by the current legislation

FAQs

My order hasn't arrived yet. Where is it?
  1. Check the order tracking page on the delivery companies website and view the tracking history to see the current and previous touch points.
  2. Contact the delivery company directly
  3. If the delivery company say the order has been delivered, follow the steps below in "My order says delivered but I haven't receive it yet".
  4. Contact our support team for further assistance

On occasions orders can take much longer than the quoted delivery time frame to arrive. International deliveries, in extreme case, can take up to six weeks longer than quoted depending on the local postal service.

If you have checked the above and still have not received your order please submit a support request and our team will chase it up for you.

Do you deliver on public holidays?

We only deliver Monday to Friday. We do not deliver on public holidays.

You can see your expected delivery date in My Orders, you can also track online from My Orders.

How much will delivery cost?

Our delivery cost is a flat rate and is dependent on your location. This fee is calculated at the checkout.

Is my payment information secure?

The personal information you provide (name, address, phone number, email, bank card number) is confidential and cannot be disclosed. Your credit card information is only transmitted in encrypted form and will not be stored on our network server.

Need a Help?

  • +86 15875620012
  • Whatsapp
  • Email: leiniaonavi@gmail.com

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Abot Tcareye

We offer radio products for cars. Our products are equipped with different pcs and they are suitable for most of the car models, including Toyota, Volkswagen and so on. The cables and frames are provided along with the products.

Our products are of the highest quality in the industry, using new and top material, at a competitive price. Also, we provide customized service, so you can add your logos or design on the packaging of our product.

We cooperated with companies around the world. Our customers are from Western Europe, the Middle East and northeast America.

If you more information about our radios, please feel free to contact me. My email is leiniaonavi@gmail.com and my Wechat ID +8615875620012

Thank you for your time. Hoping that we could have stable partnership in the future.